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CONTENT QUESTIONS
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I've purchased a
Video Series.
Can I share it with
others?
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No. Each video
series is licensed
to only one person.
You may not share
the series with
anyone else.
You may install the
videos on more than
one computer,
however if we notice
an unusually high
number of
license requests for
the content, we will
disable your ability
to acquire
additional licenses
for additional
computers.
Please click here to
read our full Terms
of Use
statement.
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PAYMENT / BILLING
QUESTIONS
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I experienced an
error message on the
website after I
purchased a series
and don't know if
the purchase was
successful.
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Please
contact us
immediately.
Please expect a
quick reply during
normal business
hours (9am - 5pm US
Central Standard
Time).
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I never received
a link or email
after my purchase.
What can I do?
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Please
contact us
immediately.
Please expect a
quick reply during
normal business
hours (9am - 5pm US
Central Standard
Time).
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Do you give refunds?
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Absolutely. We
have a 100% Money
Back Satisfaction
Guarantee.
Purchase as many
videos as you like.
If you discover that
the videos do not
completely and
successfully train
you on that subject,
simply
contact us
any time
and we will give you
a complete refund.
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TECHNICAL SUPPORT
QUESTIONS
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I purchased a Video
Series, however I
get an error when I
try to watch it.
What should I do?
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Most problems can be
corrected with one
of two of these
steps:
1) Download and
manually install the
latest video codecs
from Microsoft:
Download here.
2)
Re-install
Windows Media Player
9.0:
Download here
or
Here for the Mac.
IF YOU STILL ARE
HAVING PROBLEMS ...
Please
contact us,
include your phone
number, when you can
be called, and AS
MUCH DETAIL AS
POSSIBLE (i.e.,
error
messages, Windows
version, Windows
Media Player
version, screen shot
if possible, etc.)
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What are the
requirements to
watch the videos?
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You will need
Windows Media Player
version 9.0
(or higher).
You can download it
here:
Download here.
For the Mac, try the
latest version
(7.1):
Download here.
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EMAIL / PRIVACY
QUESTIONS
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How do I opt out of
the mailing list?
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Each email we send
has a link at the
very bottom to opt out
of the mailings.
This will
automatically remove
you from that
mailing. IF
YOU ADDED YOUR NAME
MULTIPLE TIMES TO
OUR DATABASE, YOU
WILL NEED TO OPT OUT
OF EACH MAILING.
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What will you do with my
email address?
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In short, we never
rent or sell email
addresses to ANYONE,
and we honor all
requests to opt out
of our newsletters
and notifications.
Please click here to
read our complete
Privacy Policy.
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AUTHORING QUESTIONS
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I'm an expert at
_______, can I
create videos
for this site?
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We are always
looking for Video
authors who are
experts having both
good credentials and
good communication
skills. Please
contact us
for more details.
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